{"id":26816,"date":"2022-03-08T11:17:52","date_gmt":"2022-03-08T10:17:52","guid":{"rendered":"https:\/\/treesforall.nl\/klachten\/"},"modified":"2026-08-11T13:08:34","modified_gmt":"2026-08-11T11:08:34","slug":"complaints","status":"publish","type":"page","link":"https:\/\/treesforall.nl\/en\/complaints\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-g2p-wrapper\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-12 col-md-10 col-lg-8\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trees for All is able to carry out its work thanks to our donors, partners and other associates. We believe it is important to maintain good relations with them and ensure their satisfaction. We make every effort to carry out our work in an honest, transparent and effective way. At the same time, there is always room for improvement.<\/strong> <strong>Was your experience with Trees for All different from what you expected? Or do you have a complaint about the way we handled? Please let us know. We take complaints and suggestions seriously and use them to improve our work.<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Definition of a complaint<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We define a complaint as an expression of dissatisfaction with Trees for All regarding our services or the way we communicate, whereby a response or solution is expected. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">How to make a complaint<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can submit a complaint in writing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By mail: <a href=\"mailto:klachtenfunctionaris@treesforall.nl\">klachtenfunctionaris@treesforall.nl<\/a><\/li>\n\n\n\n<li>By post: Trees for All, Voetiusstraat 2, 3512 JM\u202fUtrecht.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Describe the complaint as clearly as possible. Indicate, if possible, the solution or action that would satisfy you. We want to resolve every complaint as quickly as possible and to your satisfaction. We aim to respond to your complaint within a month. If this is not possible, we will notify you of this and make further arrangements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Good to know: A complaint may not be made anonymously. A complaint must be made in Dutch or English and must be legible.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Recording<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trees for All treats every complaint confidentially. We register all complaints and ensure that privacy is safeguarded.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":10411,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26816","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Do you have a complaint? Let us know | Trees for All<\/title>\n<meta name=\"description\" content=\"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/treesforall.nl\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do you have a complaint? Let us know | Trees for All\" \/>\n<meta property=\"og:description\" content=\"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/treesforall.nl\/en\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Trees for All\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T11:08:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/treesforall.nl\/app\/uploads\/2021\/10\/Treesforall-0290-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1438\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/\",\"name\":\"Do you have a complaint? Let us know | Trees for All\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/treesforall.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/treesforall.nl\\\/app\\\/uploads\\\/2021\\\/10\\\/Treesforall-0290-scaled.jpg\",\"datePublished\":\"2022-03-08T10:17:52+00:00\",\"dateModified\":\"2026-08-11T11:08:34+00:00\",\"description\":\"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/#primaryimage\",\"url\":\"https:\\\/\\\/treesforall.nl\\\/app\\\/uploads\\\/2021\\\/10\\\/Treesforall-0290-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/treesforall.nl\\\/app\\\/uploads\\\/2021\\\/10\\\/Treesforall-0290-scaled.jpg\",\"width\":2560,\"height\":1438},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/treesforall.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/treesforall.nl\\\/#website\",\"url\":\"https:\\\/\\\/treesforall.nl\\\/\",\"name\":\"Trees for All\",\"description\":\"Bomen planten en CO2 compenseren vanaf \u20ac 10\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/treesforall.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Do you have a complaint? Let us know | Trees for All","description":"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/treesforall.nl\/en\/complaints\/","og_locale":"en_US","og_type":"article","og_title":"Do you have a complaint? Let us know | Trees for All","og_description":"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.","og_url":"https:\/\/treesforall.nl\/en\/complaints\/","og_site_name":"Trees for All","article_modified_time":"2026-08-11T11:08:34+00:00","og_image":[{"width":2560,"height":1438,"url":"https:\/\/treesforall.nl\/app\/uploads\/2021\/10\/Treesforall-0290-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/treesforall.nl\/en\/complaints\/","url":"https:\/\/treesforall.nl\/en\/complaints\/","name":"Do you have a complaint? Let us know | Trees for All","isPartOf":{"@id":"https:\/\/treesforall.nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/treesforall.nl\/en\/complaints\/#primaryimage"},"image":{"@id":"https:\/\/treesforall.nl\/en\/complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/treesforall.nl\/app\/uploads\/2021\/10\/Treesforall-0290-scaled.jpg","datePublished":"2022-03-08T10:17:52+00:00","dateModified":"2026-08-11T11:08:34+00:00","description":"If you have a complaint, we are genuinely concerned by it and aim to deal with it as quickly and as well as possible. You can read about the procedure here.","breadcrumb":{"@id":"https:\/\/treesforall.nl\/en\/complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/treesforall.nl\/en\/complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/treesforall.nl\/en\/complaints\/#primaryimage","url":"https:\/\/treesforall.nl\/app\/uploads\/2021\/10\/Treesforall-0290-scaled.jpg","contentUrl":"https:\/\/treesforall.nl\/app\/uploads\/2021\/10\/Treesforall-0290-scaled.jpg","width":2560,"height":1438},{"@type":"BreadcrumbList","@id":"https:\/\/treesforall.nl\/en\/complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/treesforall.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Complaints procedure"}]},{"@type":"WebSite","@id":"https:\/\/treesforall.nl\/#website","url":"https:\/\/treesforall.nl\/","name":"Trees for All","description":"Bomen planten en CO2 compenseren vanaf \u20ac 10","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/treesforall.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/pages\/26816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/comments?post=26816"}],"version-history":[{"count":3,"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/pages\/26816\/revisions"}],"predecessor-version":[{"id":80570,"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/pages\/26816\/revisions\/80570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/media\/10411"}],"wp:attachment":[{"href":"https:\/\/treesforall.nl\/en\/wp-json\/wp\/v2\/media?parent=26816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}